What happens if my payment fails?

If a payment fails, we'll notify you immediately and provide a grace period to resolve the issue before any service interruption occurs.

Immediate Actions

When a payment fails, you'll receive an email notification explaining the issue. We'll automatically retry the payment a few times over the next several days.

Grace Period

You typically have a grace period (usually 3-7 days) to update your payment method or resolve the payment issue. During this time, your account remains active and you can continue using the service.

What to Do

• Update Payment Method: Go to your billing settings and update your payment information
• Check Card Details: Verify that your card hasn't expired and has sufficient funds
• Contact Support: If the issue persists, contact our support team for assistance

After Grace Period

If payment isn't resolved within the grace period, your account may be temporarily suspended until payment is successful. Once payment is processed, your account will be immediately restored with full access.